Welcome to our Website
Here you will find Best4ecigs terms and conditions that govern your use and participation in our website. Please read the information carefully, as by accessing and using our Best4ecigs website (and/or placing an order) you accept and signify that you have read these terms and conditions in full and will be bound by and comply with them in full. If you do not agree to these terms and conditions, please do not use this site. Best4ecigs reserves the right to amend these terms and conditions at any time, without prior notification to customers.
You are an adult of the age of 18 years or older and agree to Best4ecigs Terms and Conditions.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Best4ecigs. The collective work includes works that are licensed to Best4ecigs. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Best4ecigs or purchasing Best4ecigs products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Best4ecigs or to purchase Best4ecigs products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Best4ecigs. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Best4ecigs used in the site are trademarks or registered trademarks of Best4ecigs.
Products out of stock
Please accept our apologies for any out of stock products. We will endeavour to notify you if the product(s) ordered are out of stock and we will despatch these products to you as soon as possible, or provide you with a refund, or exchange for alternative product(s) if you prefer.
Products missing or damaged upon receipt
Please advise us as soon as possible by phone of any products listed as despatched but missing, or products received in a damaged condition. We may ask you to confirm in writing for insurance claims purposes. All packing materials should be retained, as we may need to examine them. Products should not be returned until you have received confirmation from Best4ecigs Customer Services.
Products Faulty upon receipt or not as described
In our experience, often products reported as faulty result from a misunderstanding of the instructions, batteries not fully charged or worn out etc. Such cases can be speedily resolved by a phone call to us. If you are sure the product is faulty, or you feel it is not as described, please phone us as soon as possible. We will issue you with a Returns Note number that should be written clearly on the package. Failure to request a Returns Note number will result in unnecessary delays.
Best4ecigs provide customers with the highest levels of aftercare and Customer Service. In the event of a defect or fault with a Best4ecigs product please contact Customer Care: 01455 444062 or email: firstname.lastname@example.org. All Best4ecigs products have a 30 day warranty (except for consumables: E-liquid, Cartridges, Clearomizers and Coil heads).
Warranty Invalid if:
1. A Best4ecigs product is used with a product from a different e-cigarette supplier. Especially noting that only Best4ecigs chargers should be used to charge your e-cigarette battery.
2. The product has been misused, damaged, modified or not used in a proper manner since the date of purchase.
3. There is evidence of tampering with the product.
6. The product shows signs of excessive wear and tear
Distance Selling Terms and Conditions
Your Right to Cancel
You have the right to cancel your order in writing within 14 working days (after receipt). Your refund will be made within 30 days of written cancellation. Goods should be returned to us at your expense and complete with all supplied parts and accessories, unopened and unused in a re-sellable condition. The consumer must take good care of the goods, ensuring they are packaged properly to avoid damage during return.
Best4ecigs ship all orders using Royal Mail. You order will usually be despatched on the same working day, as long as the order is placed Monday-Friday before 2pm. All orders are sent First Class, larger items being sent via Recorded Delivery (where a signature will be required). Orders over £45 will receive FREE postage (noting this applies to first class deliveries within the UK only). The customer can also select to have Next Day delivery of their order, where it will usually arrive the next day before 1pm (as long as the order is placed Monday-Friday before 2pm). You will be provided with a tracking number once your order has been despatched.
Orders despatched outside of the UK will be sent via International Post (with tracking). Delivery times for Europe are usually within 5-7 days, and around 10 days for the rest of the World vary, but these times cannot be guaranteed due to factors out of our control (including failed deliveries, custom delays etc). Best4ecigs are not responsible for any sales tax, customs duties or other taxes that may be incurred. To avoid any unexpected charges, please contact the Customs organisation in your home country regarding the purchase of E-cigarettes from abroad.
Promotions, special offers & coupon codes
All promotions, special offers and/or coupon codes (hereafter referred to as offers) are subject to Best4ecigs terms and conditions. Unless stated otherwise, offers are subject to:
- Offers are valid for one use per customers and may not be used in conjunction with any other offers/promotions.
- Offers are subject to availability.
- Offers are valid for 4 weeks (28 days) from the date of publishing
- Customers who become aware of an offer post placing an order will not be able to redeem the offer retrospectively.
- Best4ecigs reserves the right to withdraw offers at any time with no prior warning or notification.
Paypal Billing Agreements
Our website allows you to create Paypal billing agreements (reference transactions), either during the checkout process or by logging into your customer account on our website. This allows you to use a previous transaction as a reference to make future purchases, so you do not have to enter details again. We will require your agreement to obtain funds from the Paypal account, which is done when you create a billing agreement. Once this is in place, Paypal doesn't need you to log in to make a purchase. You can remove the agreement at any time by logging into your account on our website and navigating to the Billing Agreements section where you can view, create and remove any billing agreements that you have set up.
When you purchase a product from Best4ecigs you agree to use the materials on this site in the correct fashion. You take full responsibility for the use of your Best4ecigs product and agree to follow the instructions and guidelines for safe product care. See battery care instructions on our website and also in the product instructions. Best4ecigs cartridges and E-liquid contain Nicotine, propylene glycol/vegetable glycerin, safe flavouring ingredients and water. Nicotine is an addictive drug. If you are unsure of the effects of nicotine, please consult with your GP/Doctor. Do not use if you are under the age of 18, pregnant, breast-feeding, or if you are allergic to any of the ingredients contained. Propylene glycol is a water based natural compound found in many health products, foods and medicines. Best4ecigs e-cigarettes are not intended as a nicotine replacement therapy.
It is important you ensure that you charge your battery with the correct Best4ecigs charger. Please see our website to check which charger is applicable for your battery pole.
Many components in Best4ecigs kits, including cartridges, batteries etc are small in size and could represent a potential choking hazard. Please Keep out of reach of children. Please take care with E-liquid and Cartridges: Fatal in contact with skin or if swallowed. Toxic to aquatic life with long lasting effects. Do not get in eyes, on skin or on clothing. If swallowed: Rinse mouth and immediately call a POISON CENTRE or doctor/physician. If on skin: Gently wash with plenty of soap and water. Toxic to aquatic life with long lasting effects. Avoid release into the environment. Dispose of empty batteries and cartridges with care.
Best4ecigs does not authorise the re-sale of Best4ecigs products in any other store or website without prior express permission.
The contract is formed between Best4ecigs and the Consumer when you are in receipt of your order Confirmation email. In the event that a Best4ecigs product is mistakenly listed at an incorrect price, Best4ecigs will contact you at our earliest possible opportunity (prior to a contract being formed) to discuss whether you would prefer to cancel the order or agree to the contract (at the correct price).
Best4ecigs may contact you by means of e-mail, a general notice on the site, or by other reliable method to the contact details you have provided to Best4ecigs.
You are able to register/sign up to join Best4ecigs newsletters, where you will benefit from regular electronic communication, not only informing you about Company changes, product news and information, but also exclusive offers and discounts.
We pride ourselves not only our high product quality, but also our high levels of customer care. Should you not be entirely happy with your product or if you have a complaint, please email us at: email@example.com or write to us at: Best4ecigs UK, Unit 5, Tollgate Works, Sapcote Road, Burbage, Leicestershire LE10 2AU. We will respond to any complaint usually within 5 working days.
We will try and solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do this within the United Kingdom.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Best4ecigs or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.
Best4ecigs does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Best4ecigs is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Best4ecigs reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Best4ecigs in its sole discretion.
In an attempt to provide increased value to our visitors, Best4ecigs may link to sites operated by third parties. However, even if the third party is affiliated with Best4ecigs, Best4ecigs has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Best4ecigs. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Best4ecigs seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).